Project Title:
RAT Avaya

Client’s Name (Country):

Russian Automobile Partnership, Moscow
 

The Challenge:

The customer transforms Call center from Nortel platform into Avaya platform. To control calls, call center operator uses client with graphic interface. It was required to provide correct work of the client with Avaya station with call control interface.

The Solution:

ActiveX component, responsible for corresponding interface and functionality, was implemented with the use of TSAPI SDK. All appropriate documents with component description were prepared.

Tools and Technologies:

• MS Visual Studio 2005;
• C++;
• ActiveX;
• Avaya TSAPI SDK.

Project Duration (months):

July 2008 – September 2008